In Antwerp a triage system was established to isolate and provide appropriate care to patients infected with the coronavirus. A patient must first contact the GP by telephone. With mild or severe symptoms, the patient is directed to one of five triage points on the city’s territory, where a deeper triage occurs. The triage posts are an initiative of GP associations. However, they do not have enough people to perform all tasks there.
After a survey among its own staff, the city of Antwerp delegated volunteers to support the five triage stations that have been set up in the city’s territory. Hundreds volunteered. In less than two days, 10 coordinators and more than 100 call center, reception and security staff were found, selected, briefed, provided with work equipment and deployed in the triage stations.