Ljubljana’s Home Care Institution is providing home care services during the COVID-19 epidemic, including help to the elderly, chronically ill and people with disabilities with their everyday core activities, chores and establishing or maintaining social connections. Field caretakers visit the most vulnerable people who urgently need help and cannot receive it from their families or have no relatives, and take care of the most urgent daily activities, such as maintaining personal hygiene and feeding.
To obtain information about persons who need help in this crisis, they called all of their users and users’ family members, and coordinated with them what care they can take on themselves and what services need to be provided by the institution. They also check on a daily basis, personally and through phone calls with users and their families, and adapt their work and respond accordingly.
Contact: Polona Novak