The citizens of Milan can now get the latest news related to COVID-19 via WhatsApp from the municipality, using a chatbot tool developed with Facebook Italia. It follows a similar model from the WHO and is the first testing in a EU city. The chatbot gives information citizens support services during the emergency, reopening activities, public services and worship places, allowed movements of people, traffic and parking, services for citizens with disabilities, how to contribute to the emergency management, health and sanitary measures and regulations.
Contact: Olimpia Vaccarino Aureli