Espoo is testing a smartbot, a learning artificial intelligence application, to answer questions in more than a hundred languages on the city website. The smartbot is available around the clock and can serve more than 100,000 users at the same time. The bot has been added to the helpline already offering guidance in 16 languages. Read more here and here
Contact: Annika Forstén
The city website now includes video clips from refugees, for refugees explaining hygiene and behavioural measures to follow to contain the spread of the virus. Refugees have produced, on their own initiative, written information and explanatory video clips in seven languages. Read more here (in German)
Contact: Claudia Schulcz
Integreat is a mobile guide for refugees and migrants, used by over 60 municipalities in Germany. The contents of the mobile guide, however, are tailored to local needs and contain local information. In response to the current COVID-19 situation, multilingual information has been added to the guide. The aim is to inform and educate all citizens as best as possible – regardless of their mother tongue and background. The mobile guide is for free and for Nuremberg currently available in seven languages (German, English, French, Arabic, Farsi, Russian and Amharic). Read more here
Contact: Siegfried Zelnhefer
Turku has turned to Google Translator to make sure all 100 languages spoken in the city could be covered to get out useful information about the pandemic as quickly as possible. Migrant organisations, large companies and the Regional State Administrative Agency have helped to spread the word about where to find this information. Read more here
Contact: Mika Akkanen
The Municipality of Ravenna, the Valle d’Aosta Region and Emilia Romagna Region are all putting resources in making relevant information available in several languages to reach out to their communities.
Continue reading “Italy – Translating vital information”